To access the askmyGP system please follow the link
You will complete a simple questionnaire either to ask a question or for advice from a member of the practice team. If you are asking for clinical advice you can select the Doctor you usually see or you can select ‘anyone’ and a member of our clinical team will get back to you.
If your query is more of an administration query our non-clinical team will respond. We aim to get back to you on the same day if your query is submitted before 5pm during the normal working week.
If you do not have access to a computer or a smartphone you can still telephone the practice and speak to one of our Patient Services Advisors.
The Patient Services Advisors have been asked by the doctors to take some brief details from you about the nature of your problem, in confidence, to help then direct the concern / query to the most appropriate person.
If you would like to make an appointment with a nurse or health care assistant please telephone Patient Services as previously.
How soon will the doctor contact me?
The doctor will contact you as soon as possible on the same day, so please stay in or with your phone. Please let us know if you need a call at a particular time and we will try to accommodate this if we can.
What happens when the doctor contacts me?
The doctor will discuss the problem with you and work out what to do next. You may want advice, or a non-repeat prescription, or you may need to come into the surgery. The doctor will arrange an appointments if you need to be seen – usually the same day.
Do I need to contact you early in the day?
At times of very high demand, we may need to close online access to askmyGP early. If you require urgent assistance, please call us on 01353 624121 and we will your request for you.
How does this help patients?
· Many problems can be dealt with over the phone so the new system avoids wasted time coming into the surgery unnecessarily
· Using the weblink reduces the frustration of waiting to speak to a Patient Services Advisor
· It cuts down the wait to see a doctor with immediate effect
· You can contact us about any query or concern you have and we will get back to you the same day